Cancellation Policy

Deposit, Cancellation & Refund Policy Peak Season (13 Dec 2025 – 8 Feb 2026) & Public Holiday Weekends

  • 50% deposit at time of booking; balance due 10 days before arrival
  • Reduction in number of nights or number of occupants must be made with 10 days of arrival
  • Cancellations within 7 days of arrival: No refund
  • Cancellations more than 7 days of arrival: $20 admin fee

Special Events Weekend

  • 50% deposit at booking; balance due 10 days before arrival
  • Reduction in number of nights or number of occupants must be made with 10 days of arrival
  • Cancellations within 7 days: No refund
  • Cancellations more than 7 days before arrival: $20 admin fee

Off-Peak Season

  • 1-night deposit required; balance due 10 days before arrival
  • Reduction in number of nights or number of occupants must be made with 10 days of arrival
  • Cancellations within 48 hours: No refund
  • Cancellations more than 48 hours before arrival: $20 admin fee

Summer hours
1st October to 30th April
Sunday to Thursday 8.30am to 6pm
Friday to Saturday 8.30am to 8pm

Winter hours
1st May to 30th September
Sunday to Thursday 8.30am to 6pm Friday to Saturday 8.30am to 7pm

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